Support

Email Support

For help with your account, program generation, Coach Chat, workout logging, Apple Health, Apple Watch sync, GPS runs, notifications, or data deletion, email info@getsweati.com.

Privacy and Data Requests

Use Account Settings to delete your account or workout history. You can also email support for privacy, data access, correction, or deletion help.

Delete Your Account

Signed-in users can delete their account from Account Settings > Delete. This removes access to profile data, programs, logs, and related account data.

Apple Health Permissions

Apple Health permissions are controlled by iOS. You can change them in the Health app or iOS Settings at any time. Sweati uses Apple Health only for fitness, recovery, progress, and workout-sync features. Apple Fitness can differ from Sweati if the watch session, calories, heart-rate samples, or HealthKit save did not complete cleanly.

Apple Watch Sync

If the watch is not showing the current workout, open Sweati on the phone, keep both devices nearby, and use refresh on the watch. Watch sync depends on Apple Watch connectivity and permissions. For the best Apple Fitness heart-rate data, start or open the workout on the watch so its HealthKit workout session can run.

Outdoor Run GPS

Location permission is optional and used only while the app is in use for outdoor guided run distance tracking. If permission is denied or GPS is unavailable, distance steps stay manual. Short track intervals may also stay manual because phone GPS can be too loose for accurate 100-400m completion.

Coach Chat

Coach Chat can answer read-only questions about your current workout, exercise history, plan progress, app features, and recent training context. It cannot directly change your program, edit sets, swap exercises, change Health data, or control the watch.

Notifications

Notifications are used for workout reminders, rest-timer alerts, and workout updates. You can manage app notification preferences in Sweati and system permission in iOS Settings.

Health Disclaimer

Sweati is a fitness app. It is not a medical device and does not provide medical advice, diagnosis, treatment, injury prevention, or emergency services.

• Talk to a qualified medical professional before starting or changing an exercise program, especially if you have a medical condition, injury, pregnancy, recent surgery, chest pain, dizziness, fainting, high blood pressure, heart disease, or other health concerns.
• Use your judgment and choose safe equipment, safe form, and an appropriate training environment.
• Stop immediately if you feel pain, chest discomfort, severe shortness of breath, dizziness, faintness, or any symptom that feels unsafe.
• Call emergency services if you believe you may be experiencing a medical emergency.
• AI-generated workouts, substitutions, progressions, Coach Chat answers, calorie estimates, distance estimates, pace estimates, success scores, and recovery suggestions can be wrong or unsuitable.
• Do not ignore medical advice or delay seeking medical care because of information shown in Sweati.
• Apple Health, Apple Watch, phone GPS, calorie, distance, pace, heart-rate, sleep, and step data may be delayed, incomplete, unavailable, or inaccurate. Apple Fitness summaries may differ from Sweati logs when HealthKit sessions, permissions, sensors, or watch connectivity behave differently.
• Sweati uses sensor and health data only as supporting context for training, recovery, progress, and workout-sync features.
• Do not rely on Sweati for medical monitoring, emergency detection, route safety, or real-time safety decisions.